Privacy Policy

Perth Building Inspection Repairs ("we", "us", "our") is a Perth based building repair and maintenance business specialising in the rectification of defects identified in building inspection reports. We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect through our website and in the course of providing our services, how we use it, and your rights in relation to it. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What information we collect

Information you provide to us. When you contact us through our website enquiry form, by email, by phone or by SMS, we may collect your name, phone number, email address, property address, and details about the work you are enquiring about, including building inspection reports, defect descriptions and photos you share with us.

Information collected during a job. If we carry out work for you, we may collect additional information needed to complete the job, including site access details, photos of the property taken before, during and after works, quotes, invoices and payment records, and correspondence relating to the job.

Information from third parties. Where work is referred to us by a building inspector, real estate agent, property manager, community housing provider, insurer or other referrer, we may receive your contact details and job information from that referrer for the purpose of contacting you about the work.

Information collected automatically. Like most websites, we may collect certain information automatically when you visit our site, including your device type, browser, pages visited and general location. This is collected through cookies and similar technologies, including analytics and advertising tools described below.

How we use your information

We collect, hold and use personal information to:

• Respond to your enquiries and provide quotes
• Schedule, manage and carry out building, maintenance and repair work
• Communicate with you about your job, including updates, invoices and completion reports
• Liaise with referrers such as building inspectors, property managers and housing providers in connection with your job
• Process payments and maintain business records
• Improve our website and services
• Send you information about our services where you have agreed to receive it
• Comply with our legal obligations, including building, taxation and insurance requirements

We do not sell your personal information to anyone.

Photos of your property

As part of our work we take photographs of work areas before, during and after a job. These photos are used for quoting, job management, quality assurance and completion reporting. From time to time we may wish to use before and after photos of completed work for marketing purposes, such as on our website or social media. Where we do this, photos will not identify your address or include personal belongings where avoidable, and we will seek your consent before using photos in a way that could identify you or your property.

Who we share your information with

We may share your personal information with:

• Our team and subcontractors engaged to carry out your job, limited to what they need to complete the work
• Referrers involved in your job, such as the building inspector, real estate agent, property manager, insurer or housing provider who referred the work or requires reporting on it
• Service providers that support our business operations, such as job management software, accounting and invoicing software, cloud storage, email and communication platforms, and payment providers
• Professional advisers such as our accountant, insurer or lawyer where reasonably required
• Government bodies and regulators where required by law

Some of the software services we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure providers handle personal information consistently with Australian privacy standards.

Cookies, analytics and advertising

Our website may use cookies and similar technologies, including:

• Analytics tools that help us understand how visitors use our site
• Advertising tools, such as the Meta (Facebook) Pixel, which help us measure the effectiveness of our advertising and show relevant ads to people who have visited our site

These tools may collect information about your browsing activity. You can manage or disable cookies through your browser settings, and you can adjust your ad preferences through your social media account settings. Disabling cookies will not prevent you from using our website.

How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored in secure, password protected business systems, including our job management software and cloud storage. Access is limited to people who need it to perform their role. We retain records for as long as needed for business and legal purposes, including obligations relating to building work, taxation and insurance, and securely delete or de-identify information when it is no longer required.

Your rights

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. You may also opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided. To make a request, contact us using the details below. We will respond within a reasonable time.

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Third party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date of the last update shown at the top.

Contact us

Perth Building Inspection Repairs

info@perthbuildinginspectionrepairs.com.au

0455 667 220

Perth, Western Australia